Hiring a human for a job is never a cheap affair, and it will be expensive if your revenue are not high or sales targets are not met and would create havoc in the business.
Due to the boundaries of human beings, a single human can only handle one or two people at the same time.
Suppose there are new items bought from your e Commerce site or there is a bug reported then it sends a short summary to a slack channel. Chatbots can sell your products for you because they’re online 24/7.
Or consider a financial bot whom you can train to inform you when the share prices fall so that you can take preventive measures. A recent study suggests that 70% people prefer texting rather than calling.
In this case, it can use your order history to make suggestions for the next order, learn your address details and much more.
Or if there is a lot of back and forth between two sections of the industry say customer support and sales, then you could have custom built presets which would already have the conversation flow and structure to carry out the interactions with the user. Chatbots, on the other hand, are bound by some rules and obey them as long as they’re programmed to.
No doubt there will be changes in this too, but it will rather take a fraction of your time to resolve as compared to human employees.
People tend to be less productive when given a recurring job or work.
We humans usually get bored doing the same thing over and over again.
Chatbots can now automate tasks which are to be done frequently and at the right time.